Dear Mr. Scott, it is my pleasure to write you this letter to inform you of the excellent service that was provided by your employee, Mr. Al Spiller. His courtesy and attitude went along way for me today. Al came out to my place of business to change a tire for AAA. Today was freezing cold and windy and Al had nothing but a smile on his face. He was one of the most helpful service technicians I have encountered in my life. It is people like this that provide your company with a good name. For what it’s worth, I am writing this letter to commend Mr. Spiller’s attitude and professionalism. Thank you again, Al, for the help!
-Tim K.